No, you will need to invite associated exporters again once WALAS comes online. This can be done through the WALAS system (INVITE AN ASSOCIATED EXPORTER button). Once you receive the notification that your AE has accepted your invite you can link products for them to access in their shipping applications (LINK PRODUCTS TO AN ASSOCIATED EXPORTER button). 

Yes you can, however we encourage that this be done through WALAS. The system is much more user friendly, character limits have been increased in fields, label descriptions can be amended etc.

In the licence management tab on the home page of WALAS you can choose to Manage users. In this section you can add a contact and assign their user type and any communications you wish them to receive. If the contact already has a log-in set up for WALAS they will be connected to your licence the next time they log-in. If they do not have a log-in, they will need to create one using the same email address you have listed in your contact list. This will allow the system to connect them to your licence. 

No, you will need to initiate the Licence Reissue process via WALAS. A reminder email will be sent to you 6 weeks before your licence is due to expire. Once you have completed the licence reissue application you can choose to pay now via NAB payment gateway or to pay later. In the case of choosing to defer payment the system will generate and email you an invoice which you can pay via EFT. 

Occasional system slowness or unusual behaviour can be due to caching issues with your computer. The steps below outline the process of clearing your cache and removing saved passwords which might be causing issues when trying to reset your password. 

Clearing your cache and saved passwords in Microsoft Edge 

From within your Edge browser click on the three dots located at the top right of the screen to open the dropdown menu. 

Select Settings from the list. 

Clearing the Cache  

• From your settings menu, scroll down to Clear Browsing Data, click on choose what to clear. 
• From the new window, ensure that Cached data and files is selected. Note: You can deselect the other options if you do not wish to clear the data related to them. 
• Click on Clear. 

Clearing your saved passwords 

• From your settings menu, scroll down to Clear Browsing Data, click on choose what to clear. 
• From the new window, ensure that Passwords is selected. Note: This will clear all your saved passwords, including those from other pages. 
• Click on Clear. 
• Once your password has been deleted, close this window and proceed to the WALAS login screen. 

Clearing your cache and saved passwords in Google Chrome 

• From within the Chrome click on the three dots located at the top right of the screen to open the dropdown 
• Select Settings from the list. 

Clearing the Cache 

• Type the word cache into the settings search field. 
• Select Clear browsing data. 
• From the new window, ensure that Cached images and files is selected. Note: You can deselect the other options if you do not wish to clear the data related to them. 
• Choose a time range that reflects how long you have been using WALAS prior to your password isue occuring. 
• Review your selection and click Clear data to proceed with the clearing of your cache. Note: This will clear all cached images and files, not just those related to WALAS. 

Clearing your saved passwords 

• Type the word passwords into the settings search field. 
• Click the highlighted Passwords to continue. 
• From the list of saved passwords, locate the one that is saved for WALAS Note: If you do not have this password saved, it will not be displayed in your list and you may close this window now and proceed to the WALAS login screen. 
• Click on the three dots on this row to access more actions. 
• Select remove to delete the saved password Note: If you have more than one password saved for WALAS displayed in your list, you may need to repeat this for each one. 
• Once your password(s) have been deleted, close this window and proceed to the WALAS login screen. 

Rather than emailing through your supporting documents, you would upload these as an attachment as part of the application process. The system will trigger you to do this when/if needed.

Use Advanced search 

Yes, by using the advanced search and choosing record type ‘shipping application’. This will bring up all search fields that are relevant to your shipping application, include departure date, consignee and destination market. 

The training software is separate software. You'll need to register with a separate username and password to access the modules. 

The only edits that can be made to approved products are the addition of more labels, VI1 certificate of analysis results and updating the import certificate label description field. You can also close products which are no longer needed.

Yes.